Terms of Service for Viewlogies, LLC
Last Updated: March 20, 2025
Welcome to Viewlogies! Thank you for using the Viewlogies platform and the products, services and features we make available to you as part of the platform (collectively, the “Service”).
OUR SERVICE
The Service allows you to watch funeral and other memorial-type videos and content, provides a venue for families and friends to connect with others globally, and acts as a distribution platform for products and features related to funerals and grief. Please see more information about our products and how to use them in our Help Center.
YOUR SERVICE PROVIDER
The entity providing the Service is Viewlogies, LLC, a company operating under the laws of Delaware, located at 3581 Olympic Court South, Pleasanton, CA 94588 (referred to as “Viewlogies”, “we”, “us”, or “our”). References to Viewlogies’ “Affiliates” in these terms means the funeral homes, cemeteries, and other companies that Viewlogies contracts with to provide the Service (now or in the future), and other business partners Viewlogies contracts with (now or in the future), such as Cremation Journey and Healing Your Heartache.
APPLICABLE TERMS
Your use of the Service is subject to these terms, the Viewlogies Privacy Policy, the Viewlogies Copyright Policy, and the Viewlogies Acceptable Use Policy which may be updated from time to time (together, this "Agreement"). Any other links or references provided in these terms are for informational use only and are not part of the Agreement.
ACCEPTANCE
By submitting Content, viewing videos, making a purchase from Viewlogies or our Affiliates, downloading our software, or otherwise visiting or using our Service, you accept this Agreement and consent to contract with us electronically.
Please read this Agreement carefully and make sure you understand it. If you do not understand the Agreement, or do not accept any part of it, then you may not use the Service.
WHO MAY USE THE SERVICE?
Age Requirements
You must be at least 18 years old to use the Service. However, children of all ages may use the Service if approved by a parent or legal guardian.
Permission by Parent or Guardian
If you are under 18, you represent that you have your parent or guardian’s permission to use the Service. Please have them read this Agreement with you.
If you are a parent or legal guardian of a user under the age of 18, by granting your child permission to use the Service, you are subject to the terms of this Agreement and you agree and understand that you are responsible for your child’s activity on the Service, including monitoring and supervising your child's usage.
Businesses
If you are using the Service on behalf of a company or organization, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.
PIN-Protected Pages
Viewlogies shares Private Broadcast & Recording™ videos and other Content via private PIN-protected pages, and shares private PINs to users who contract with Viewlogies or Viewlogies’ Affiliates. You must be given permission to watch private PIN-protected pages from a person who shares the PIN with you.
YOUR USE OF THE SERVICE
Content on the Service
The content on the Service includes videos, audio (including music, people’s voices, and other sounds), graphics, photos, text (including comments), names (including guest lists), branding (including trade names, trademarks, service marks, or logos), interactive features, software, metrics, and other materials whether provided, produced, or submitted by you, Viewlogies, Viewologies’ Affiliates, or a third-party (collectively, the "Content”).
Content is the responsibility of the person or entity that provides it to the Service. Viewlogies is under no obligation to host or serve Content. If you see any Content you believe does not comply with this Agreement, you can report it to us at support@viewogies.com.
Content Security
You are responsible for all activity that occurs under your use of the Service, including unauthorized activity. You must safeguard the confidentiality of the Viewlogies’ PIN that has been provided to you, either by Viewlogies or by any other person. If you are using a computer that others have access to, you must ensure private PIN-protected pages are removed after each session. If you become aware of unauthorized access to a private PIN-protected page, you must notify us immediately at support@viewlogies.com.
Your Information
Protecting and safeguarding any information you provide through the Service is extremely important to us. Information about our security, data processing, and privacy practices can be found on our Viewlogies Privacy Policy available at https://www.viewlogies.com/privacy (the “Privacy Policy”).
Permissions and Restrictions
You may access and use the Service as made available to you, as long as you comply with this Agreement and applicable law. You may view or listen to Content for your personal, non-commercial use.
The following restrictions apply to your use of the Service. You are not allowed to:
share Viewlogies videos or PINs except with prior written permission from the respective rights holders (those whom Viewlogies first sent the video private page URL and PIN to);
access, reproduce, download, distribute, transmit, broadcast, display, sell, license, alter, modify or otherwise use any part of the Service or any Content except with prior written permission from Viewlogies and, if applicable, the respective rights holders;
circumvent, disable, fraudulently engage with, or otherwise interfere with any part of the Service (or attempt to do any of these things);
access the Service using any automated means (such as robots, botnets or scrapers);
collect or harvest any information that might identify a person (for example, names, faces, or memorial stories), unless permitted by that person;
use the Service to distribute unsolicited promotional or commercial content or other unwanted or mass solicitations;
use the Service to sell any advertising, sponsorships, or promotions placed on, around, or within the Service or Content.
Reservation
Using the Service does not give you ownership of or rights to any aspect of the Service, including names, dates or any other Content posted by others or Viewlogies.
Changes to the Service
Viewlogies is constantly changing and improving the Service. We may also need to alter or discontinue the Service, or any part of it, in order to make performance or security improvements, change functionality and features, make changes to comply with law, or prevent illegal activities on or abuse of our systems. These changes may affect all users, some users or even an individual user. Whenever reasonably possible, we will provide notice when we discontinue or make material changes to our Service that will have an adverse impact on the use of our Service. However, you understand and agree that there will be times when we make such changes without notice, such as where we feel we need to take action to improve the security and operability of our Service, prevent abuse, or comply with legal requirements.
Termination of Service
You may stop using the Service at any time. Simply, do not click on any Viewlogies’ URLs or enter any Viewlogies’ PINs.
YOUR CONTENT AND CONDUCT
Uploading Content
If you have a Viewlogies PIN, you may be able to upload Content to the Service. The primary purpose of the Content you upload to the Service is to help families and friends connect and heal. If you choose to upload Content, you must not submit to the Service any Content that does not comply with this Agreement, including the Viewlogies Acceptable Use Policy (the “Acceptable Use Policy”) or the law. For example, the Content you submit must not include third-party intellectual property (such as copyrighted material) unless you have permission from that party or are otherwise legally entitled to do so. You are legally responsible for the Content you submit to the Service.
Rights you Grant
As between you and Viewlogies, you own and will retain ownership of all intellectual property rights in and to the Content you submit. By contracting with Viewlogies or a Viewlogies’ Affiliate, funeral home, or cemetery that uses the Viewlogies’ Service, or by providing Content to the Service, or by use of the Service, and in order to allow Viewlogies to host and stream your Content, and perform the Service, we do require you to grant certain rights to Viewlogies and other users of the Service, as described below.
Right to Distribute
You grant Viewlogies permission to:
Stream the video to end users;
Embed the video on third-party websites;
Distribute the video via our APIs;
Make the video available for download;
Transcode the video (create compressed versions of your video file that are optimized for streaming); and
Generate stills (i.e., “thumbnails”) from your video to represent it.
License to Viewlogies
You grant to Viewlogies a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use that Content (including to reproduce, distribute, prepare derivative works, display and perform it) in connection with the Service and Viewlogies' (and its successors' and Affiliates’) business, including for the purpose of promoting and redistributing part or all of the Service.
License to Other Users
You also grant each other user of the Service a worldwide, non-exclusive, royalty-free license to access your Content through the Service, and to use that Content, including to reproduce, distribute, display, and perform it. For clarity, this license does not grant any rights or permissions for a user to make use of your Content independent of the Service.
Duration of License
The licenses granted by you continue for a commercially reasonable period of time after you remove or delete your Content from the Service. You understand and agree, however, that Viewlogies may retain, but not display, distribute, or perform, server copies of your videos that have been removed.
Right to Monetize
You grant to Viewlogies the right to monetize your Content on the Service (and such monetization may include displaying ads on or within Content or charging users a fee for access). This Agreement does not entitle you to any payments.
Removal of Content By Viewlogies
If we reasonably believe that any Content is in breach of this Agreement or may cause harm to Viewlogies, our users, or third parties, we may remove or take down that Content in our discretion.
Copyright Protection
We provide Content under private PIN-protected web pages for personal use only in order to protect copyright holders. If you believe your copyright has been infringed on the Service, please send us a notice at support@viewlogies.com.
ABOUT SOFTWARE IN THE SERVICE
Web-Based Software
Viewlogies gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Viewlogies as part of the Service. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Service as provided by Viewlogies, in the manner permitted by this Agreement. You are not allowed to copy, modify, distribute, sell, or lease any part of the software, or to reverse-engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have Viewlogies' written permission.
Open Source
Some software used in our Service may be offered under an open source license that we make available to you. There may be provisions in an open source license that expressly override some of these terms, so please be sure to read those licenses.
OTHER LEGAL TERMS
Warranty Disclaimer
OTHER THAN AS EXPRESSLY STATED IN THIS AGREEMENT OR AS REQUIRED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND VIEWLOGIES DOES NOT MAKE ANY SPECIFIC COMMITMENTS OR WARRANTIES ABOUT THE SERVICE. Among other things, Viewlogies makes no representations or warranties:
That our Service, or any part thereof, including specific features of the Service, will be available or permitted in your jurisdiction, uninterrupted or error-free, completely secure, or accessible from all devices or browsers;
That we will host, make available, or remove any specific piece of content;
Concerning any Content provided through the service or submitted by our users;
That any Content you submit will be accessible on the Service;
Concerning any actions of our users;
That we comply with the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), or any other industry-specific privacy obligations;
That our Service will meet your business or professional needs;
That we will continue to support any particular feature or maintain backwards compatibility with any third-party software or device; or
Concerning any third-party websites and resources.
YOU USE THE SERVICE AT YOUR OWN RISK. You must provide your own device and internet access.
Limitation of Liability
EXCEPT AS REQUIRED BY APPLICABLE LAW, VIEWLOGIES, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE RESPONSIBLE FOR ANY EMOTIONAL DISTRESS; LOSS OF PROFITS, REVENUES, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS; LOSS OR CORRUPTION OF DATA; INDIRECT OR CONSEQUENTIAL LOSS; PUNITIVE DAMAGES CAUSED BY:
ERRORS, MISTAKES, OR INACCURACIES ON THE SERVICE;
PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICE;
ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICE;
ANY INTERRUPTION OR CESSATION OF THE SERVICE;
ANY VIRUSES OR MALICIOUS CODE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY;
ANY CONTENT WHETHER SUBMITTED BY A USER OR VIEWLOGIES, INCLUDING YOUR USE OF CONTENT; AND/OR
THE REMOVAL OR UNAVAILABILITY OF ANY CONTENT.
THIS PROVISION APPLIES TO ANY CLAIM, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
VIEWLOGIES AND ITS AFFILIATES’ TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF: (A) THE FEE AMOUNT THAT YOU PAID TO VIEWLOGIES OR ITS AFFILIATE FOR YOUR USE OF THE SERVICE IN THE 12 MONTHS BEFORE THE DATE OF YOUR NOTICE, IN WRITING TO VIEWLOGIES, OF THE CLAIM; AND (B) USD $500.
Indemnity
To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Viewlogies, its Affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of this Agreement; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your Content caused damage to a third party. This defense and indemnification obligation will survive this Agreement and your use of the Service.
Third-Party Links
The Service may contain links to third-party websites and online services that are not owned or controlled by Viewlogies. Viewlogies has no control over, and assumes no responsibility for, such websites and online services. Be aware when you leave the Service; we suggest you read the terms and privacy policy of each third-party website and online service that you visit.
ABOUT THIS AGREEMENT
Modifying this Agreement
We may modify this Agreement, for example, to reflect changes to our Service or for legal, regulatory, or security reasons. If we have obtained your email information, Viewlogies will provide reasonable advance notice via email of any material modifications to this Agreement and the opportunity to review them, except that modifications addressing newly available features of the Service or modifications made for legal reasons may be effective immediately without notice. Modifications to this Agreement will only apply going forward. If you do not agree to the modified terms, you should remove any Content you have uploaded and discontinue your use of the Service.
Continuation of this Agreement
If your use of the Service ends, the following terms of this Agreement will continue to apply to you: “Other Legal Terms”, “About This Agreement”, and the licenses granted by you will continue as described under “Duration of License”.
Severance
If it turns out that a particular term of this Agreement is not enforceable for any reason, this will not affect any other terms.
No Waiver
If you fail to comply with this Agreement and we do not take immediate action, this does not mean that we are giving up any rights that we may have (such as the right to take action in the future).
Interpretation
In these terms, “include” or “including” means “including but not limited to,” and any examples we give are for illustrative purposes.
Governing Law
All claims arising out of or relating to these terms or the Service shall be interpreted and enforced according to the laws of the State of Delaware. Should a dispute arise over any issue in this agreement resulting in the filing of a claim or lawsuit, venue shall be in Alameda County, California, USA. You and Viewlogies consent to personal jurisdiction in those courts.
Limitation on Legal Action
YOU AND VIEWLOGIES AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.